We used Fay for a travel agent for our 30th anniversary celebration to a Greek Island Cruise. We needed help as it wasn’t the cruise only, but a visit to Venice on the way and additional time spent in Athens upon the return. We were really concerned upon landing in Istanbul and getting to our hotel. I still remember how she called a few weeks before our departure saying that she heard the airport was crazy and that she was going to get us a private driver to pick us up. It was the little things like that, and we found out later from other passengers on the cruise that we were lucky that we had pre arranged transfers as they ended up spending more than we did and we very uncertain of the trip from the airport to the hotel. This is the kind of travel agent that we want booking for us. She goes above and beyond with passion as if she was joining us on the trip.
We will never use the internet to book a cruise again, and why should we when Fay can get us the same pricing and give us service of a live human being to help us. She was continually available to answer all of our concerns and even told us that we could call her if anything wasn’t right while we were traveling.